Cancellation policy

Subscribe & Save – Cancellation Policy

Minimum commitment
Subscribe & Save subscriptions have a minimum commitment of 3 months. This means your first three scheduled deliveries are part of your subscription and can’t be cancelled.

Cancelling after 3 months
Once your minimum commitment is complete, you can cancel your subscription at any time with no fees. To cancel, simply email us at info@sukonordic.com.au with your name and order number, and we’ll confirm your cancellation by email.

Timing of cancellation
To avoid being charged for your next delivery, please contact us at least 3 days before your next scheduled billing date. Orders that have already been billed or shipped can’t be cancelled, but they are still covered by our money-back guarantee.

Pausing, skipping or changing your subscription
Need to skip a delivery, change how often you receive your order, or update your product or address? Just email us at info@sukonordic.com.au and we’ll take care of it for you.

Price changes
If the price of your subscription changes, we’ll notify you by email before your next billing date. You can cancel before the new price applies.

Money-back guarantee
All subscription orders are covered by our money-back guarantee. See our Refund Policy for details.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.

Questions?
Contact us at info@sukonordic.com.au or call +61 413 811 103.